DKPSystem.com - Lock Thread when ticket is closed

Lock Thread when ticket is closed

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Lock Thread when ticket is closed
Creator	Saudorun
Creator's Site(s)	Mandalorian Ghosts
Public or Private	Public Private tickets are only accessible to you and to DKPSystem.com staff Public Tickets are visible to everyone)
Status	Closed
Type	Suggestion
Section of the Site	Forum
Urgency	(2 votes)
Rating	(2 votes)
Description: Should a thread be locked preventing others from voting to indicate their level of support and replying to the post when a ticket is "Closed"?
Official DKPSystem.com Comments Add some mechanism to re-open a ticket.

User-Submitted Comments These posts are also available on the forum with more features. This page is intentional simplified View this info on the forum

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6006 days ago Chops Said:
Quote by System Should a thread be locked preventing others from voting to indicate their level of support and replying to the post when a ticket is "Closed"? I'm, not so sure. Particularly in a case where I close the ticket, but it turns out I didn't solve the problem properly. [You must be logged in to reply]

6006 days ago Saudorun Said:
Quote by Chops Quote by System Should a thread be locked preventing others from voting to indicate their level of support and replying to the post when a ticket is "Closed"? I'm, not so sure. Particularly in a case where I close the ticket, but it turns out I didn't solve the problem properly. I suppose I'm biased because it the way I've see it done being in a support based industry for the last 13 years. The way companies I have been with do it is to provide tracking. Repeat issues and such. You could watch dog yourself or in the event that DKPSystem grows large enough that you hire anyone to assist you it give a method to track what is happening with tickets. You would still lock on closure of the ticket but then what you do is add a mechanism for you and the users to re-open the ticket if the issue still exists, re-occurs, etc. What this does is creates that trail to show. I fixed it. We confirmed it. It broke again. blah blah. Essentially if a user reports the same issue or you re-open the ticket then the ticket opens. The thread unlocks and the very next post shows details about when the post was locked, ticket closed, re-opened, new details of the reported problem, etc. The new details would be helpful and goes along with the idea of locking on closure because not all issues are the same to everyone. I might describe something similar to a problem that Misen or Nitesbane are having and while there are variations the interpretation might differ. The other aspect is that if you take a suggestion and implement it. You would close that on the day you launch the feature. I think it would get confusing if someone kept posting bugs on the closed suggestion ticket instead of opening a bug ticket. Its just my 2 cents. [You must be logged in to reply]

6006 days ago Chops Said:
A lot of good points. Gives me something to "chew" on. [You must be logged in to reply]

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